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Complete AML compliance automation for Public Gaming operators

SmartAML 2.0

Automation of the business processes involved in AML compliance, designed for operators in the regulated Italian Public Gaming supply chain.

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Key Features

Back Office Automation

First-level control on documentation, treasury management and reporting with automated support.

Smart Floor Process

Identification and registration guided by smart devices and artificial intelligence, with optimized and refined procedures.

Automated Controls

Real-time controls that reduce operator discretion and minimize errors or improper behavior.

Configurable Central System

Highly configurable platform tailored to Client needs, capable of supporting the entire information lifecycle.

The problem

Public Gaming operators are classified by Italian law as subjects with particularly high risk of criminal infiltration and, therefore, have more pervasive and “micro-operational” AML controls compared to most other sectors.

AML obligations are directly integrated into gaming collection methods, with significant impacts especially on the physical network:

  • Extended responsibility — AML obligations primarily fall on ADM concessionaires, who remain responsible also for the network of points of sale, managers and contracted retailers
  • “Network” structure — Retailers and physical locations become part of the AML framework (customer identification, documentation collection, anomaly reporting), under the coordination of the concessionaire
  • Strong traceability — ADM regulation requires traceability of gaming accounts, recharge flows and winnings payments, with cash limits and mandatory use of traceable instruments
  • Segmented risk analysis — By channel (online / physical network), product (betting, slots, bingo) and distribution model, with sector-specific anomaly indicators

Compliance activities at points of sale often represent a bottleneck. The player identification and ticket registration process requires collecting numerous data, with activities where human error or evasive operator behavior is very likely, with evident risk of co-responsibility for Concessionaires.

The solution

SmartAML 2.0 offers a definitive solution to AML compliance by addressing two fundamental pillars:

Back Office Automation

Complete support for all back office processes: from first-level control on documentation submitted by points of sale, to treasury management and reporting obligations.

First-level compliance control is supported by numerous automated checks, allowing the Organization to dedicate the most expert resources to second-level activities and reduce overall workloads.

Gaming Floor Process Facilitation

Acceleration of floor processes, automated through the use of smart devices and artificial intelligence.

The player identification and tracked event registration process (ticket purchase, winnings collection) is guided through a procedure that has been optimized and refined over time, with real-time automated controls that reduce operator discretion.

Documentation collected at points of sale flows into a central system that is highly configurable to Client needs.

Deployment options

The SmartAML 2.0 platform is offered in two configurations:

  • On Premise — Installable at Client data centers, with maintenance service provided by our system support, or in self-hosting with management by the Client
  • PaaS (Cloud) — Accessible via cloud, in a configuration fully managed by our support. Upon request, the cloud environment can be configured as private and dedicated

Technical requirements

Mobile device for Point of Sale operators

  • 11-inch tablet with camera
  • 8 GB RAM
  • Internet connectivity
  • Android 13 or higher operating system

On premise server environment

  • Server or VM with Linux operating system (recommended)
  • Oracle RDBMS
  • Sizing based on expected transactional loads

SmartAML in numbers

  • Installed base at 4 major multi-game Concessionaires
  • Deployed across more than 1,500 Gaming Halls
  • Over 4,000 active users
  • More than 3,500 daily transactions processed

Interested?

Contact us for a demo or to receive more information.

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Frequently asked questions

Why do Public Gaming operators face stricter anti-money-laundering obligations?
Because the legislator classifies them as parties at particularly high risk of criminal infiltration. The resulting controls are more intrusive and more micro-operational than in most other sectors, and they are grafted directly onto the way gaming revenue is collected.
Who is responsible for compliance along the sales network?
The obligations fall first on ADM concessionaires, who remain responsible for the network of outlets, operators and retailers under contract as well. Retailers and physical outlets become part of the control system — customer identification, document collection, anomaly reporting — under the concessionaire's coordination.
What does SmartAML 2.0 actually act on?
Two pillars. Back-office automation, from first-level checks on the records submitted by outlets to treasury and reporting obligations. And the streamlining of in-hall processes, where player identification and the recording of the tracked event are guided by smart devices and by contextual checks that narrow the operator's room for manoeuvre.
How is the platform offered?
In two ways. On premise, installed in the client's data centers with maintenance handled by our systems support or in self-hosting; and as PaaS in the cloud, in a configuration we manage, with the option on request of a private, dedicated cloud environment.
What is needed at the outlets to use it?
An 11-inch tablet with a camera, 8 GB of RAM, Internet connectivity and Android 13 or later. On-premise installation additionally requires a Linux server or VM and an Oracle RDBMS, sized against the expected transaction load.

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